Guarantee

Try MobileLINK Asia’s service if you are dissatisfied, for any reason, you may cancel the service within 3 days of activation and receive a refund. A $8 setup and usage fee will be deducted along with any other setup fees for addons, extras and access numbers, the remaining balance will be refunded. We will refund your money, with no questions asked. The cancellation procedure is simple, just CLICK HERE for directions.

Terms of our Money Back Guarantee:

To cancel your service, just submit a Support Ticket. You must cancel your service within 3 days of the activation of your account. Your outgoing calls must not exceed 90 minutes of use. You will be responsible for additional charges such as other setup fees for addons, extras and access numbers. When conditions above have been met, you will receive a refund. The refund will be returned back to your account.

 

Money-Back Cancellation Policy Summary:

To cancel, you must not exceed 90 minutes of usage in the first 3 days of service.
You must cancel your service within 3 days of the activation of your account.
A $8 setup and usage fee will be deducted along with any other setup fees for addons, extras and access numbers.
You must not have signed up for any commitment program.
You must not have previously used MobileLINK Asia’s Money Back Guarantee.
No refund will be given if these conditions are not met

 

Service Cancellation After 3 Days:

To cancel your service after 3 days

  1. Sign into the Client Area
  2. Click on “My Products & Services”
  3. Click on the service you want to cancel.
  4. Click on the “Request Cancellation”

You will be given the option to terminate you service immediately or at the end of your billing period. No refunds will be issued after the first 3 days of service. Cancellations must be done at least 48hrs before the next billing to avoid automatic rebilling. No refunds will be issued for late cancellations.

Refund/Credit for Poor Call Quality

Customer acknowledges and agrees that the Services are provided “as is.” Credit allowances for interruption of service, including but not limited to poor quality calls, one way audio calls, improperly terminated calls, cut off calls or falsely connected calls, issues with 3rd party carriers, will not be provided.

Upgrades and Downgrades

Upgrades are allowed with no penalty. At the time of the event, a pro-rated fee is generated based on the credit for the current month, and debit for the new monthly fee. The difference will be immediately billed to your account and there are no credits issued in any form except towards the new plan.

Pre-Paid Credit

Unused pre-paid credit is non-refundable at this time.